Collection and Use of Personal Data

Recordia is committed to lawful collection and processing of personal data. We respect and protect the privacy of the personal information we obtain from you through our Website and Cloud services. This Privacy Policy is intended to inform you about how we collect, use and share your personal information, and our privacy practices in general.

For what purposes is the Personal Data collected?

Personal Data collected through our Website and / or Solutions may be used for multiple purposes, including:

  • to provide / support / install / configure / update / improve / optimize Solutions you have purchased or requested;
  • to understand your needs and preferences and to assess your level of satisfaction with Solutions / Website;
  • to access, store and analyze your information so that you may enjoy Solutions / Website;
  • to communicate with you about Solutions / Website;
  • to evaluate the performance and safety of Solutions / Website;
  • to prevent and detect fraud or misuse of Solutions / Website;
  • to authenticate users of Solutions / Website;
  • for marketing purposes and newsletters to the extent permitted by applicable law;
  • to follow up on any questions and requests for assistance or information;
  • to maintain internal records;
  • to comply with legal requirements;
  • to operate our business.

What Personal Data is collected?

We may collect variety of Personal Data that is relevant for the purposes identified in this Privacy Statement. Personal Data may include your name, address, phone number, email address, marketing preferences, login information, or payment card number.

In what way may Personal Data be processed?

Processing of Personal Data may include using, storing, recording, transferring, adapting, summarizing, amending, sharing, anonymizing and destroying Personal Data as necessary under the circumstances or as otherwise required by law. Once you register with Recordia and / or use our Solutions, we will be processing some of your Personal Data.

Who will have access to Personal Data?

Unless otherwise identified in this Privacy Statement, access to Personal data is limited to Recordia employees and / or Contractors (as defined below) who need to have it for the execution of our contractual rights and obligations.

For how long Personal Data will be retained?

We will retain and use your Personal Data as required to accomplish the purposes for which it was collected or as necessary to resolve disputes, enforce contracts and / or comply with our legal obligations. We may, instead of destroying or erasing your Personal Data, make it anonymous such that it cannot be associated with or tracked back to you. Once data is anonymized – it no longer stands as Personal Data.

Security of Personal Data

The security of your Personal Data is important to us. Recordia has implemented commercially reasonable technical and organizational measures to aid in protecting Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. We follow generally accepted standards to protect Personal Data submitted to us, both during transmission and once we receive it. However, please note that no method of transmission over the Internet or method of electronic storage is 100 % secure. Therefore, we cannot guarantee its absolute security.

International Data Transfers

As a global company and provider of Internet-accessible services, Recordia may need to transfer Personal Data around the world over public or private networks. As such, Personal Data transfers may naturally include territories outside your country, including outside the European Economic Area (“EEA”), where data protection requirements may differ and be less comprehensive than in your country. By using our Website, Solutions or providing any Personal Data to us, you are accepting the practices described in this Privacy Statement and consent to the processing of such Personal Data outside of your country of residence.

Disclosure to Third Parties

For the purposes of (including, but not limited to) operating our business, improving and delivering Solutions, maintaining our Website, sending communications (e.g., marketing) associated with our business and for other commercially reasonable purposes (permitted by applicable law) or otherwise with your consent, we may enter into contractual relationships with third parties including vendors, suppliers, business partners, service providers and other contractors (collectively “Contractors”). Please be assured that we select these third parties with the greatest possible care. In addition, Contractors will be contractually bound to commercially reasonable security standards and guidelines regarding the handling of your Personal Data. When using Contractors we may share Personal Data with them which is required to carry out their contract. Recordia will exercise reasonable control over the information in order to protect your Personal Data. In some jurisdictions the law also interprets sharing of information within your own company's affiliates / subsidiaries as transfer to a third party. When conducting these sharing operations within our affiliates / subsidiaries, the same security standards and guidelines regarding your Personal Data are met throughout the entire chain of such Recordia entities. We may also disclose your Personal Data to third parties in other instances including: (i) as required by law, such as to comply with a subpoena or similar legal process; (ii) when we believe in good faith that disclosure is necessary to protect our rights, your safety / the safety of others or defend against legal claims; (iii) to investigate fraud or other illegal activities or violations of Recordia’s Terms of Use; (iv) to respond to a government request; (v) in connection with or during negotiation of, any merger, acquisition, sale of all or a portion of our assets, financing, liquidation, reorganization; and (vi) in aggregated and / or anonymized form which can no longer be used to identify you.

Data Breach

We employ data protection standards with a view to protecting your Personal Data. Depending on the jurisdiction applicable, we may be obliged by law to inform you and / or relevant data protection authorities about severe breaches of security in our IT network which may affect your Personal Data. Where legally required and possible we will notify you and / or display a notice on our Website / Solutions in case of such a breach.

Cloud Services

Most of our Solutions are provided over the public or private networks, hence your Personal Data is stored on servers located globally. Such storage is sometimes referred to as a “cloud service”. Recordia is committed to protecting your Personal Data regardless of whether it is stored "in the cloud" or on servers not directly accessible over the Internet. For clarity purposes the assertions made in this Privacy Statement also apply to cloud services. Please also note that some of our Solutions may be hosted on our customers' own servers. Recordia may not have access to these servers except if providing maintenance / support or other services. In such event you may contact relevant data controller (e.g.,your employer) for more information about its data processing practices.

Voice Recordings

When using our Voice Recording Solutions, you may choose to record audio data. Such recordings will necessarily include voice and visual Personal Data. Recordia only processes this information for the purpose of providing services. If you are concerned about recording, please configure relevant settings of the Solution.

Fee Based Service

For all fee-based Solutions we collect Personal Data from you for the purpose of executing and maintaining our contractual relationship. This may include your name, title, contact details (e.g., phone number and email address), payment details (e.g., payment card details or company bank account details), the delivery address. At the point of the conclusion of a contract we set up a customer account in our customer management system(s) which will hold all the information collected. During the duration of our contractual relationship, information such as invoices, payment information and orders will be added to the customer account. We use this information to deliver the ordered Solutions to our customers as well as for billing purposes and to handle payments or resolve disputes.

Payment Card Data

Recordia may need payment card information in order to process payment for Solutions. This information will also be handled by our payment service providers including Stripe Inc. and all its global subsidiaries and affiliates (more information about privacy in connection with Stripe can be found here). By purchasing our Solutions you consent that our payment service providers will be processing your Personal Data.

Cookies and Tracking Software

This information is used for better understanding and improving the effectiveness, performance, functionality and usability of the Website and, most importantly, to help tailor content or offers for you so you could enjoy our services.


Our Website may use tracking technologies such as cookies, scripts and tags. "Cookies" are small files that the Website places on your computer's hard drive and / or internet browser for identification purposes. Cookies are used to better serve our customers when they return to the website which has implemented it. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some functionalities of our Website may not be able accessible. We may use local shared objects (also known as Flash cookies) to display content based upon what you view on our Website to personalize your visit. Flash cookies are different from browser cookies because of the amount of, type of, and way data is stored. Cookie management solutions provided by your browser will not remove Flash cookies. If you have any questions about cookies, please click here or contact us at the email address listed in the “Privacy Officer and Feedback Reporting” section. Recordia may also collect domain information (e.g., IP address and referring URLs) as part of its analysis of the use of our Website. This data enables us to become more familiar with which customers visit our Website, how often they visit and what parts of the Website they visit most often. Recordia uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part. We do not tie Personal Data to domain information, except where it is necessary to prevent abuse or fraud on our Website.

Analytics Tools

This information is used for better understanding and improving the effectiveness, performance, functionality and usability of the Website and, most importantly, to help tailor content or offers for you so you could enjoy our services.

Google Analytics

Our Website may use Google Analytics, a service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). This service uses cookies to help Recordia analyze how visitors use the Website. The information generated by the cookies about your use of the Website (including your IP address) is transmitted to and stored by Google, including outside the EU in third countries such as the USA, which might not have data protection laws as comprehensive as in your country. On Recordia Website IP anonymization has been activated so that your IP address is truncated beforehand within the EU. Only in exceptional cases will the full IP address be transferred to Google's non-EU servers and truncated there. Google uses the information on Recordia's behalf for the purpose of evaluating your use of the Website and compiling reports on Website activity. Google will not associate your IP address with any other data held by them. You may refuse the use of cookies by selecting the appropriate settings on your browser; for instructions on how to do this please visit the browser manufacturers' Website. Alternatively, you can download and install the Google Analytics opt-out browser add-on available via this link. More information about privacy in connection with Google Analytics can be found here.

User's Rights

To access and use our Website / Solutions we will request Personal Data from you. If you do not submit the requested Personal Data, you may not have access to certain secure parts of the Website / Solutions. We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so. To the extent that your consent is required, we will assume, unless you advise us otherwise in writing, that you have consented to Recordia collecting, using and disclosing your Personal Data for the purposes stated in this Privacy Statement (including any other purposes stated or reasonably implied at the time such Personal Data was provided to us). Depending on applicable data protection laws and when Recordia is considered as a "data controller", you may exercise your rights of access to Personal Data and request rectifications, deletions and / or copies of your Personal Data. When requesting access to your Personal Data, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information which we hold about you. We may charge you a fee to access your Personal Data, but in such event we will advise in advance. Please also note that your right to access the Personal Data that we hold about you is not absolute. Personal Data may have been destroyed, erased or made anonymous in accordance with our obligations and practices or there may be instances where applicable law, regulatory requirements allow or require us to refuse to provide some or all of the Personal Data that we hold about you (e.g., when Recordia is considered as a “data processor”). Where your consent was required for our collection, use or disclosure of your Personal Data, you may, at any time, subject to legal or contractual restrictions and reasonable advanced notice, withdraw your consent. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Team. If you would like to exercise your rights detailed in this section or require assistance in preparing your request, please contact our Privacy Team.

Linked External Content

Recordia may include selected links, content or resources (“Content”) within our Website and/or Solutions. Recordia may check the Content before linking it, but we do not have control over the Content. Recordia is, therefore, not responsible for the Content and encourages you to review those third party privacy policies when accessing the Content.

Privacy Statement Supplements

Some Recordia Solutions may have their own privacy statement supplements (“Supplements”) which will be posted on our Website and / or Solutions and explain how Personal Data is being handled for those specific Solutions. Such Supplements shall be deemed to be incorporated into this Privacy Statement by reference. Please note that from time-to-time we may post additional Supplements or modify the current ones. Posting additional Supplements will not constitute the notification requirement as described in the “Privacy Statement Update Procedure” section below. If we make material changes to Supplement(s), notice will be given on relevant Supplement(s). We strongly advise you to review all Supplements often, so you could familiarize yourself with our then current privacy practices.

Privacy Statement Update Procedure

We reserve the right to amend or change this Privacy Statement at any time, so please review it frequently. If we change our Privacy Statement, we will post the revised version on our Website, with an updated revision date. If we make material changes to our Privacy Statement, we may also notify you prior to the changes taking effect, such as sending an email, posting a notice on our Website or by any other reliable means. By continuing to use our Website / Solutions after such revisions are in effect, you accept and agree to the revisions and abide by them.

Privacy Officer and Feedback Reporting

If you have any questions about this Privacy Statement or concerns about how we manage your Personal Data, please contact us and we will endeavor within commerciality reasonable period of time to answer any questions and advise you of steps taken to address the issues raised by you. For all feedback, concerns, inquiries regarding Recordia and / or your Personal Data, please contact our Privacy Team (email – admin(at), postal address – Recordia Inc., 210 The Plaza Teaneck NJ 07666 Suite 7, the United States).

Interpretation of this Privacy Statement

Any interpretation associated with this Privacy Statement will be made by the sole discretion of Recordia Privacy Team. This Privacy Statement also does not create or confer upon any individual any rights or impose upon Recordia any rights or obligations outside of, or in addition to, any rights or obligations imposed by the privacy laws applicable to such individual's personal information. Should there be, in a specific case, any inconsistency between this Privacy Statement and such privacy laws, this Privacy Statement shall be interpreted, in respect of that case, to give effect to, and comply with, such privacy laws.